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| About Us The Cat Gallery are completely dedicated to your total satisfaction. We want to be known for our excellent customer service and to this end have provided some helpful information about our services below. If you have any suggestions or comments please email us at sales@thecatgallery.co.uk. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. More detailed instructions. We accept credit card payment. We accept Visa, Mastercard, American Express and for UK customers we also accept Maestro and Delta Debit Cards.      |
| Delivery Schedule We welcome orders to any address in the world. Delivery Timescales and Charges
Overseas customers,please ensure you supply a valid email address during the check-out process so we can quote for postage and packing before we finalise and despatch your order.Delivery timescales are approximate. |
| Back Orders If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. Damaged Goods Should your goods arrive damaged please let us know as soon as possible at: returns@thecatgallery.co.uk. Our customer service team will arrange for the return of the goods and a replacement or refund will be offered at no extra cost. |
ReturnsAll our products come with a 30 day money back guarantee. All we ask is that the goods are returned to us in a complete, resaleable condition, ideally with any original packaging. We will refund the purchase price promptly or, if you prefer, exchange the product at no additional cost. Should you wish to return an item, please contact us in the first instance at returns@thecatgallery.co.uk. Tax Charges |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Reaching Us If you need to reach us, please email us on sales@thecatgallery.co.uk, alternatively, you can call or fax us on 01904 611053 (International +44 1904 611053) or write to us at The Cat Gallery, 27 Stonegate, York, YO1 8AW .DisclaimerThe registered owner of this site has taken every care in the preparation of the content of this web site. To the extent permitted by law, the registered owner disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site. The Cat Gallery shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in the materials on this web site. |
| Privacy Policy If you are interested in placing an order but have concerns about safety and reliability, let us reassure you: 1. We will not charge you a penny until we have despatched your order. 2. To ensure maximum security all payment details are automatically encrypted when you enter them. If you're still unsure we can take your order by fax, mail or phone. 3. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. 4. We will store details of you and your order on our systems so we can efficiently process your order. We may use these details later to send you details of our products and offers. We may also pass details to reputable third parties if you do not select the privacy option during the checkout or catalogue request process. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties where privacy options are not selected |